Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that our staff, especially housekeeping, made a positive impression. It's great to know you found the room spacious and appreciated our convenient location near the free tram stop, Southern Cross Station, and shopping malls. We truly value your feedback and hope to welcome you back again soon!
Thank you so much for your kind words! We're thrilled to hear that our team made your stay enjoyable and that you appreciated the early check-in and warm service. We’re also glad you enjoyed your time with us overall.We’re sorry to hear that breakfast and the club room didn’t meet your expectations. Your feedback is incredibly valuable, and we’ll be reviewing these areas to see how we can improve the experience for future guests.We hope to welcome you back again soon and make your next stay even better!
Thank you for taking the time to share such a detailed review. We're truly sorry to hear that your experience did not meet expectations, and we appreciate your honest feedback.We’re glad you found some positives in the location and nearby amenities, but we’re very concerned about the issues you raised—especially regarding the service and room quality. Your comments about the staff and facilities have been noted, and we take them seriously. We strive to provide a welcoming and comfortable environment for all guests, and we regret that this was not reflected during your stay.We’re committed to improving and will be reviewing your feedback with our team to ensure better service and facility standards moving forward.
